I.D. Card/DEERS

FAQ's

What are the Tri-care phone numbers by region?

What’s a Power of Attorney and where can I get one?

What documents do I need to get an ID Card?

What do I need to get a Common Access Card?

My spouse is deployed how can I replace my ID card. (Lost, Stolen or Expired)

My child is not in DEERS how do I enroll him/her?

Male Soldier: Enrollment of newborn/child.

Female Soldier:Enrollment of newborn/child.

Military Members Can’t Agree Who Will Sponsor the Child.

Recently Wed, how do I enroll my spouse?

At what age can my child receive an ID card?

Tri-care says I am not in DEERS (or some one in the family/entire Family). What can I do?

I am retired, my ID card says Indefinite why do I need to change it?

I am about to or have recently retired when do I get my retired ID?

I need to get a DA Form 1602 ID, what do I need?

I am an ex-spouse of a military service member; my lawyer says I am entitled to an ID.

I received a letter in the mail or heard from a friend that senior citizens can receive Indefinite ID cards.

At what age does my child stop receiving military benefits, example, ID card?

My child is a student.

My child is a student, its the summer break.  I can not get the documents needed to continue his/her ID card benefits, what can I do?

I am a Disabled American Veteran, am I entitled an ID card? My friend has one!

I have an incapacitated child over the age of 21 what can I do?

My Parent and/or Parent-In-Law is my dependent how can I get him/her an ID Card?

I have a ward that resides in my home, can he/she receive an ID Card?

I am home bound, how can I get an ID card?

Commissary Privileges for children of former marriages and/or whom do not reside with the sponsor.

I can not get in the PX, they say I need a letter from the ID Card Facility.

I'm in the NG/USAR about to mobilize, how do I enroll my family in DEERS?

I'm in the NG/USAR about to demobilize, how do I receive continued medical coverage?

I am divorced, how can I get my ex spouse out of DEERS?

Lost ID Card?

Foreign troops and family member ID Cards.

Where do I have my CAC pin reset?

 

What is the Tri-care phone numbers by region?

Answer:

West: 1-888-TRIWEST

North: 1-877-TRICARE

South: 1-800-444-5445

East: There is no Eastern phone number (Covered within the above regions).

What’s a Power of Attorney and where can I get one?

Answer: A legal instrument authorizing someone to act as the grantor's agent. Please bring the original Power of Attorney (POA), and not a copy. If the POA is altered in any way it will be rejected. For additional guidance contact the Staff Judge Advocate (SJA) at 210-808-0169..

What documents do I need to get an ID Card?

Answer: Current policy requires two forms of documents; one being a valid state or federal government issued picture ID from Group A and the other from Group A or B.

GROUP A

INS/USC1S
INS Form I-688B
INS Form I-688
INS Form I-688A
INS Form I-151 or I-551

DOD
Military Family Member ID card
Sponsor DOD ID card

OTHER
US Coast Guard, Merchant Mariner card
Photo ID card issued by federal state or local government
US Passport

STATE ISSUED ID
Driver’s license

OTHER ISSUED ID
Foreign National ID w/photograph
Foreign Passport

 

GROUP B

INS/USCIS
INS Form I 179
Employment authorization documents issued by INS
INS Form I-197
INS Form I-327
INS Form I-571
INS Form N 550 or N 570
INS Form I 151 or I 551
INS Form N 560 or N 561

OTHER
US Social Security card
Form FS 545 or DS 1350

STATE ISSUED ID
Voter’s registration card
Birth certificate

OTHER ISSUED ID
Daycare or nursery school record
School record or report card
Canadian Driver’s license
Nature American Tribal document
School ID w/photo

For additional guidance contact Call a Military OneSource consultant at 1-800-342-9647. (From outside the U.S. and Canada, call 800-3429-6477 or call collect 484-530-5908.) Military OneSource for Translation Services.

What do I need for a Common Access Card (CAC)?

Answer: If you are a Soldier, you will need your old ID card, a License or State ID.  Soldiers who’s ID card was lost or stolen (Platoon SGT and below) must have a memorandum from their company commander.  A government contractor must be through the Contractor Verification System (* CVS).  Government Service Members, Non-appropriated Fund Employees and Wage Grade Employees will provide a valid License or State ID.

My Soldier spouse is deployed, how can I replace my ID card. (Lost, Stolen or Expired)

Answer:

Two forms of Identification, e.g., Drivers license, passport, expired ID Card.

General Power Of Attorney, Special Power of Attorney that includes DEERS and or ID Cards in the authority given in the Power Of Attorney OR a copy of the Soldier's federal or state mobilization/deployment orders.

My child is not in DEERS how do I enroll him/her?

Answer:

It’s important for you to apply for your child’s social security number as soon as possible through the Social Security Administration Web-site or by calling 800.772.1213.  Once you receive your child’s social security card, go to your nearest ID Card facility within 60 days from the child's date of birth to update your DEERS information. If you go beyond the 60 days you risk adverse Tricare issues effecting  your medical coverage.

Female Soldier Parent:

Answer: You must bring the birth certificate or the hospital proof of birth as well as the social security card.

Male Soldier Parent:

Answer: If you are married to the mother and she is in DEERS, bring the birth certificate or the hospital proof of birth as well as the child's social security card. If you are not married to the mother you must present a court order stating you are the father or an Affidavit of Parentage signed by a judge.

Alternative? Yes, * DFAS Child Born Out OF Wedlock packet. The ID Card Facility does not handle the approval for the packet.  DFAS does, if you have any questions regarding the packet please call: 317.510.0490 or Fax: 317.510.1084. You must complete the packet and send it to:

DFAS INDIANAPOLIS CENTER
ATT: DFAS-IN-FJECG
8899 EAST 56TH ST.
INDIANAPOLIS, IN 46249-088517.510.2331

Military Members Can’t Agree Who Will Sponsor the Child.

Answer: No change in sponsorship can occur until there is a court order, which designates the primary member for sponsorship or the two sponsors can agree to change.

Recently married, how do I enroll my spouse?

Answer: You will need a photo ID, the original marriage certificate for lawful spouse and original social security card. 

At what age can my child receive an ID card?

Answer: Age 10. For unique circumstances, e.g., dual military couples or single parent Soldiers contact their local ID Card Facility for additional information.

Tri-care says I am not in DEERS (or some one in the family/entire family).  What can I do?

Answer: If you sponsor a authorized dependant please contact the * nearest ID Card Facility for guidance.  This normally means that you need to provide the social security card for the member that's been removed.  If Tri-care stated that the entire family is not eligible this means that your DEERS records haven’t been updated.  For example, an Extension “On Active Duty” or initial activation.

I am retired, my ID card says Indefinite why do I need to change it?

Answer: Retired ID cards are not truly indefinite. If your ID card has an actual Polaroid picture in it you need to replace the card.  If you have a current ID card that is blue in color and reads on the back lower right hand corner DD Form 2 (RETIRED) it needs to be replaced once you reach the age of 65.   You  will also need to bring in your Medicare card.  Your new ID Card will read indefinite until a new version of the card is made.

I am about to or have recently retired when do I get my retired ID?

Answer: You can get your ID Card on or after your effective date of retirement.  If your effective date of retirement falls on a holiday or weekend you can get your ID Card on the last business day prior to your effective retirement date.

I need to get a DA Form 1602 ID, what do I need?

Answer: DA Form 1602s are given on Tuesdays from 1300 to 1630, and Thursdays in case of an emergency. You will need a * DD Form 1172-2 and a valid state for federal identification.  For Family Care Plan providers:  You need a memorandum signed by the Soldiers unit company commander verifying your status as the Family Care Plan provider.

I am ex-spouses of a military service member; my lawyer says I am entitled to an ID.

Answer: Contact your * local ID Card Facility to verify eligibility.

I received a letter in the mail or heard from a friend that senior citizens can receive Indefinite ID cards.

Answer: At age 75, the spouse of a retired military member or a survivor of a retiree can receive an indefinite ID card.

At what age does my child stop receiving military benefits, example, ID card?

Answer: Automatically at age 21 unless the child becomes a military member or marries in which either case it would terminate entitlements prior to age 21.

Unmarried children 21 or 22 years age (have not attained the age of 23) can continue there ID Card benefits. They must be enrolled full-time in an accredited institution of higher learning. Sponsors must bring a letter from the school registrar certifying full-time course of study leading to an Associates Degree or higher, and anticipated graduation date. The sponsor must certify in block 89 on the * DD Form 1172 that he or she is providing over 50 percent of the student’s support.

My child is a student.

Answer: Unmarried children 21 or 22 years age (have not attained the age of 23) can continue there ID Card benefits. They must be enrolled full-time in an accredited institution of higher learning. Sponsor must bring a letter from the school registrar certifying full-time course of study leading to an Associates Degree or higher and anticipated graduation date. The sponsor must certify in block 89 on the * DD Form 1172 that he or she is providing over 50 percent of the student’s support.

My child is a student, and it's the summer break.  I can not get the documents needed to continue his/her ID Card benefits, what can I do?

Answer: Sponsor must present a letter from the school registrar certifying full-time enrollment before the break and acceptance or enrollment immediately after the break. Sponsor must certify block 89 on the * DD Form 1172 that he or she is providing over 50 percent of the student’s support.

I am a Disabled American Veteran (DAV), am I entitled an ID card? My friend has one!

Answer: Eligible dependents of honorably discharged veterans rated 100% (you can be paid 100% and not be rated 100%) disabled by the DVA due to a service connected injury or disease should present a letter from the DVA indicating eligibility to commissary and exchange.  You will need to show your original social security card, DD Form 214 (Copy 4) and a picture ID.  For your dependants:  Their social security card, marriage certificate, birth certificate and a picture ID.

I have an incapacitated child over the age of 21 what can I do?

Answer: * Download the Incapacitated Child packet. The ID Card Facility does not handle the approval for the packet. DFAS does, if you have any question regarding the packet pleaser call: 317.510.0490 or fax: 317.510.1084.  You must complete the packet and send it to:

DFAS INDIANAPOLIS CENTER
ATT: DFAS-IN-FJECG
8899 EAST 56TH ST.
INDIANAPOLIS, IN 46249-0885

Even if the incapacitated child has a permanent condition the packet must be resubmitted every four years.

My Parent and/or Parent-In-Law is my dependent how can I get him/her an ID Card?

Answer: * Download the Parent Dependency packet. The ID Card Facility does not handle the approval for the packet. DFAS does, if you have any question regarding the packet pleaser call: 317.510.0490 or fax: 317.510.1084.  You must complete the packet and send it to:

DFAS INDIANAPOLIS CENTER
ATT: DFAS-IN-FJECG
8899 EAST 56TH ST.
INDIANAPOLIS, IN 46249-0885

Packet must be resubmitted every four years.

I have a ward that resides in my home, can he/she receive an ID Card?

Answer: Legal Custody Wards: The following basic eligibility criteria apply:

An unmarried child, including a foster child or a child to whom a managing conservator has been designated, who is placed in legal custody of a military member or former military member as a result of an order of a court of competent jurisdiction in the United States (or a territory or possession of the United States) for at least 12 consecutive months may be eligible for full ID Card benefits and privileges if:

Child is dependent on the member or former member for over one-half of his or her support, and child resides with the member or former member unless separated by the necessity of military service or to receive institutional care as a result of disability or incapacitation, and is not a dependent of a member or former member under any other category.

NOTE: Children born to an unwed dependent daughter of active duty member on a command sponsored tour is entitled to medical care at the local MTF as Secretarial Designees. Refer members to the local MTF to apply for Secretarial Designee status. This designation does not create an entitlement to civilian care at government expense, an ID card, or DEERS enrollment. The designation is by letter and remains in effect as long as the grandchild resides in the home of the active duty sponsor while stationed overseas. Designation expires when the sponsor departs his or her command under Permanent Change of Station(PCS) orders to CONUS or member separates from active duty.

Alternative: * Download the Ward of Court packet. The ID Card Facility does not handle the approval for the packet. DFAS does, if you have any question regarding the packet pleaser call: 317.510.0490 or fax: 317.510.1084.  You must complete the packet and send it to:

DFAS INDIANAPOLIS CENTER
ATT: DFAS-IN-FJECG
8899 EAST 56TH ST.
INDIANAPOLIS, IN 46249-0885

I am home bound, how can I get an ID card?

Answer: If you are home bound you can call your nearest ID Card Facility explain your situation and request a mail out.  Proof of your Home bound status is required from your doctor.

Commissary Privileges for children of former marriages and/or whom do not reside with the sponsor.

Answer: Children residing in the household of a former spouse are not considered to be members of the authorized sponsor's household for commissary privileges. EXCEPTION: Children who reside with a former spouse meeting requirements for commissary privileges based on 20 years of marriage during a period the member or retired member performed 20 years of service, or the dependent is entitled to privileges as a result of sponsor abuse per Title 10, U.S.C. 1072(2)(H).

I can not get in the PX, they say I need a letter from the ID Card Facility.

Answer: Bring your child's ID Card and a valid state or Federal ID to your local ID Card Facility.

I'm in the NG/USAR, and about to mobilize, how do I enroll my family in DEERS?

Answer: Bring all original documents, Marriage certificate, birth certificates, social security cards, divorce decrees if previously married.

I'm in the NG/USAR, and about to demobilize, how do I continue my medical coverage?

Answer:  Soldiers that mobilize for over 90 days are automatic authorize Transitional Assistance 180 (TA-180) for 6 months. ETS and Chapters Soldiers that are held over at the convenience of the government are also authorize TA for 6 months. The statement must be on the soldier DD 214.

I am divorced, how can I get my ex spouse out of DEERS?

Answer: Bring your final divorce decree to your * local ID Card Facility.

Lost ID Cards:

Answer: ID Cards that are found must be turned into the nearest ID Card Facility. Upon receipt they are immediately destroyed.

Foreign troops and family member ID Cards:

Answer:  You must provide a copy of your invitational travel order or other documents establishing his or her sponsorship or invitation to the United States.  If accompanied by family members, you must provide their passport to verify identity.  If your tour is extended, you must provide a copy of your extension orders to renew your ID Card.

Note:  A certified English translation is required when presenting foreign documents.  For additional guidance contact Call a Military OneSource consultant at 1-800-342-9647. (From outside the U.S. and Canada, call 800-3429-6477 or call collect 484-530-5908.) * Military OneSource for Translation Services.

Where do I get my CAC pin reset?:

Answer:  Consult with your unit S-1 to see if you have the CAC reset machine on-site.  If not, bring your CAC card to your * local ID Card Facility .