Ensure you file your complaint with the correct IG office. There are currently eleven IG offices on Fort Sam Houston that support eleven different commands. File your complaint with the IG office of the command you (or the subject) belong to. There is an IG office located at each of the following commands:
MEDCOM 
(requires
AKO login) (210) 221-6017
US Army North
(requires CAC login) (210) 221-1719
US Army South (210) 295-6327
Southern Regional Medical Command (210) 221-9977
IMCOM (703) 347-3443
IMCOM West (210) 295-2203
Mission and Installation Contracting Command (210) 295-2066
Medical Readiness Training Command (MRTC) (210) 930-9634
4th Sustainment Command (Expeditionary) (210) 221-3517
502nd Air Base Wing IG (Air Force) (210) 808-7524
The following issues and allegations are
ordinarily not appropriate for IG intervention:
- Criminal allegations
- Issues that have other means of redress (If the appropriate redress
procedures were used, IGs will advise complainants that IG involvement
focuses on ensuring that the complainant received due process and the
protection of rights as intended by law and regulation)
- Courts-martial actions
- Nonjudicial punishment
- Officer evaluation reports
- NCO evaluation reports
- Enlisted reductions
- Type of discharge received
- Pending or requested discharge
- Complaints that a commanding officer has wronged a soldier
- Financial liability investigations of property loss
- Relief for cause
- Adverse information filed in personnel records (except for allegations of
reprisal)
- Claims
- The issue is not Army related
- Soldier EO complaints
- Civilian allegations of reprisals
- Department of Defense civilian employee redress through other channels
- Hazardous work conditions
- Equal Employment Opportunity
- Collective bargaining agreements
- Appeals of adverse actions within the purview of 5 USC 7701-7703
-
What type of complaints are appropriate for the IG System?
-
Pay TDY, Bonuses
Personnel Actions Promotions, Discharges, Retirements, Orders, Delinquent OERs/NCOERs, Weight Control, APFT
Medical LOD, Appointments, Medical Separation Boards
Command Management Family Care Plans, Sensing Sessions, Reprisal, Command Climate, Undue Command Influence, Preferential Treatment
Personal Conduct Non-Support, Fraternization, TDY Fraud, GSA Vehicle Usage, Living in barracks
• A violation of law, policy, procedures, or regulations (including laws
or regulations prohibiting sexual harassment, unlawful discrimination,
reprisal, and improper mental health evaluations)
• An injustice or abuse of authority
• Inappropriate conduct/misconduct
• A deficiency or like condition
Any Fraud, Waste, and Abuse (FWA) and violations of law, Army instructions, or policy should be reported through the appropriate grievances channels. The subject of your complaint must be an Army program or person. Bear in mind, however, the fact that you may disagree with your supervisor(s) over management styles or have what you believe is a "personality conflict", does not constitute an injustice or mismanagement. If you are not sure your concern is a reportable matter, contact your local IG office for guidance or advice.
When are IG complaints appropriate?
Individuals should attempt to resolve Fraud,
Waste, and Abuse
(FWA)
issues and personal complaints at the
lowest possible level, using command channels before elevating them to the
next higher level or the Office of the Inspector General.
Further, complaints must be promptly filed within IG,
command, or other grievance channels. IG's may dismiss a complaint if there
is no FWA, recognizable wrong or violation of law, regulation, or policy.
Also, complaints should be received in a timely manner.
An IGAR is an Inspector General Action Request,
DA Form 1559. A complainant completes the IGAR, presents it to an IG, who in turn initiates the appropriate action. You can download a
DA Form 1559 on this web site or visit our office and fill one out in person. When completing an IGAR, please include as much DETAIL as possible (who, what, when, where, how, etc.). This enables the IG to conduct a thorough inquiry.
WHEN YOU DECIDE TO CONTACT YOUR IG:
Be honest and don't provide misleading information. IGs will discover the truth and there are penalties for providing false information. We will ask if your chain of command knows about your claim.
Remember your IGs can only resolve a case on the basis of fact. (Your claim that a supervisor has violated the rules doesn't make it fact. A claim must be supported with evidence. The more evidence you provide, the better we can resolve your claim.)
Don't expect instant action on your request..............be patient. (Inquiries take time and IGs tend to be very thorough before making recommendations.)
Understand that the outcome of your case might not be what you expected (but the IG will always explain why.)
DID YOU KNOW?
IGs are not policy makers. (If a policy is flawed, you can submit proposed changes on a DA Form 2028.)
IGs can only recommend, not order a resolution. (Only commanders can order; the role of IG is to advise the commander.)
IGs give answers to clients and the chain of command while protecting confidentiality to the maximum extent possible.
We provide assistance to: COMMANDERS, SOLDIERS, FAMILY MEMBERS, DoD CIVILIANS and RETIREES.
How to Request Assistance
Office Hours:
Mon-Fri: 0800 - 1630
Walk In: 0800- 1600
Location: Bldg 261, Wilson Road
(intersection of N. New Braunfels Avenue and Wilson Road
in parking lot across from MP station. Locator sign on Wilson Road at entrance of parking lot)
IG Office Map
Call:
(210) 221-
DSN: 471
email: