Service Management Division IT Systems Support Division Information Assurance Division
SMD ITSSD IA
  • Plans, Architecture &   Service Operation Branch
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  • Customer Service Branch
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  • IA Policy Management Branch
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  • Business Management     Branch
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  • Desktop & System Support     Branch
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  • IA Compliance Branch
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  • Tactical Strategic Planning     Branch
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  • Network & Switch Branch
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  • Transmission Branch
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    NEC PROFILE
    The NEC serves many important customers. We are also customers to one another. Everyone who walks in the door or needs information, a product, or a service is a valued customer. The NEC director meets regularly with the entire workforce to talk about the importance of excellent customer service and how the NEC's goals tie directly to improvements to better serve our customers. Our primary customer groups are as follows:
    Soldiers                                 Army Units
    Tenant Units                          DOD Schools

    WHY US
    Our personnel insure that what is requested is the best purchase for customer needs, and also that the requested items are consistent with the network, security concerns, and the overall architecture of the IT environment on the installation. This is also a requirement of AR 25-1, paragraph 6-3

    NEC has established standards for Ft. Sam Houston. This insures the integrity of the installation network and reduces costs of employing technicians who are trained in all possible brands of equipment or having multiple vendor maintenance contracts.
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    Computer Access Work Order Web Request Form CMP
    New users must complete the Annual IA Awareness Training before being granted access to the network.


    >>     Take the Test     		Automated incident and reporting tool. Use the link below to create a work order. (Internal use only)


    >>     Create work order
    (FSH internal access only)    		 Automated incident and reporting tool. Use the link below to request access to a blocked web site. (Internal use only)


    >>     Request Now
    (FSH internal access only)
    		 The Confirguation Management Process (CMP) manages changes, additions and deletions to all existing systems and the implementation of approved changes to critical IT systems.

    >>     More Info
    (FSH internal access only)