ITSSD
Customer Service Branch
      
Customer Service Information
The IT Customer Service Branch at FSH provides user-friendly on time Tier I and Tier II baseline support services for desktops, laptops, black berries, printers, scanners and various other IT equipment. We provide IT phone support for customers that call our Help Desk and remote support for resolving customer’s issues remotely. The Help Desk is located in building 2265 room 1017 and we provide walk-in service during the hours of 0730 to 1600. We also provide 24/7 IT phone support after hours. The Help Desk provides a host of other services for VPN access, DAR compliancy, domain user account creations, re-imaging of computer systems, Vista upgrades, print server additions and many other duties. If you have an IT need then call us at 221-HELP (4357).

Computer Access Work Order Web Request Form CMP
New users must complete the Annual IA Awareness Training before being granted access to the network.


>> Take the Test 		Automated incident and reporting tool. Use the link below to create a work order. (Internal use only)


>> Create work order
(FSH internal access only)		 Automated incident and reporting tool. Use the link below to request access to a blocked web site. (Internal use only)


>> Request Now
(FSH internal access only)
 The Confirguation Management Process (CMP) manages changes, additions and deletions to all existing systems and the implementation of approved changes to critical IT systems.

>> More Info
(FSH internal access only)