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ITSSD
IT System Support Division
Customer Service Branch
Desktop & System Support Branch
Network & Switch Branch
Transmission Branch
      
IT System Support Mission
Manage and deliver established Information Management services which include Automation, Helpdesk support, System Administration and Telecommunication to our customers. Execute and leverage the capabilities and efficiencies of Army Enterprise Management Tools to effectively monitor, manage, inventory and troubleshoot the Fort Sam Houston Installation Campus Area Network (ICAN). Deliver secure, reliable, network, automation services and capabilities to FSH organizations for their computing needs.

What We Do
  • Helpdesk Customer Support
  • Enterprise Management tools
  • Storage Area Network Management
  • Centralized Server Farms
  • Remote Desktop Troubleshooting
  • Security Management for Desktops and Servers
  • Web Based Application/Web Master
  • Intranet/Internet Services
  • Telephone Support
  • Circuit Management
  • Telephone Installation
  • Telephone Troubleshooting
  • Telephone Operations 24/7
  • SIPRNET Network
  • 24/7 NIPRNET/SIPRNET Support (helpdesk)
  • SIPRNET Server Farm
  • SIPRNET Email Service
  • SIPRNET Web Service

    		•
    Computer Access Work Order Web Request Form CMP
    New users must complete the Annual IA Awareness Training before being granted access to the network.


    >>     Take the Test     		Automated incident and reporting tool. Use the link below to create a work order. (Internal use only)


    >>     Create work order
    (FSH internal access only)    		 Automated incident and reporting tool. Use the link below to request access to a blocked web site. (Internal use only)


    >>     Request Now
    (FSH internal access only)
    		 The Confirguation Management Process (CMP) manages changes, additions and deletions to all existing systems and the implementation of approved changes to critical IT systems.

    >>     More Info
    (FSH internal access only)