Last Date Updated: November 25, 2014



Health Benefits Open Season
The Joint Base San Antonio-Fort Sam Houston and San Antonio Military Medical Center Federal Employees Health Benefits Fairs may be over, but Open Season 2014 is ongoing. Employees have until Dec. 8 to select new health benefits providers or make changes to their current health benefit plans. Air Force employees can call 808-0205, while Army employees can call 221-9638 or 221-2934. All employees may also go to the OPM website at index.asp for additional information. For a summary of benefits on the FEHB and other programs, visit http://www. index.asp.


Self-Help Service Unavailable at JBSA-FSH Visual Information
Joint Base San Antonio-Fort Sam Houston Visual Information no longer offers self-help services. For a list of services provided, visit or call 221-5453.

Army Substance Abuse Program
The Army Substance Abuse Program is located at 1835 Army Blvd., building 2007, and serves all branches of the military, including active duty service members, trainees, Reserves on active duty and those in the Warrior Transition Battalion. The program office is open 7:30 a.m. to 4 p.m. Mondays, Tuesdays, Wednesdays and Fridays. For more information, call 295-4094.

WHASC e-Health Guide Available Online
The Wilford Hall Ambulatory Surgical Center e-Health Guide is now available online at The new guide for military beneficiaries is the source for information on a variety of military health care services and online resources, which include TRICARE, MiCare and RelayHealth programs. The guide includes instructions on how to enroll in several health care programs and a telephone directory for frequently called numbers.

Straight Talk Line
For current, automated information during a natural disaster, crisis or emergency, call the local Straight Talk Line at 466-4630 for Joint Base San Antonio-Fort Sam Houston, 671-6397 at JBSA-Lackland or 652-7469 at JBSA-Randolph.

Commander’s Action Line
The Commander’s Action Line exists to address issues that have not been resolved through the chain of command or an appropriate agency and also give feedback and recognize outstanding people and units. Give a point of contact name and telephone number or email address. To submit an Action Line comment, email the JBSA-Fort Sam Houston public affairs office at; JBSA-Lackland at and at JBSA-Randolph at

Army Medical Officer Programs Briefings
The Inter-Service Physician Assistant and Army Nurse Corps Commission Program and other medical commissioning program qualifications and application procedures will be briefed from 9:30-11:30 a.m. Jan. 7 in the auditorium of the Warfighter and Family Readiness Center, building 2797. For more information, visit or

Warning about OxyElite Pro
The Department of Defense is advising all service members and their families to follow Centers for Disease Control and Prevention and Food and Drug Administration guidance to stop using any dietary  supplement labeled OxyElite Pro. The DOD is participating in an  investigation with the CDC, FDA, and Hawaii Department of Health on the  acute hepatitis and liver failure of individuals who may have taken  OxyElite Pro. As a precaution, the DOD has ordered the removal of all OxyElite Pro products from bases. Service members and their families who believe they have been harmed by the use of this product should contact their health care provider. Health care  providers are asked to report any adverse events related to the use of OxyElite Pro to the FDA MedWatch Safety Information and Adverse Reporting Program at

Army Substance Abuse Program
The Army Substance Abuse Program is located at 1835 Army Blvd., Building 2007 and serves all branches of the military, including active duty service members, trainees, Reserves on active duty and those in the Warrior Transition Battalion. The program office is open 7:30 a.m.-4 p.m. Mondays, Tuesdays, Wednesdays and Fridays. For more information, call 295-4094.

Dealing With The Media
If a news reporter approached you to comment on a matter related to the Air Force or your job, would you know what to do? Here are some tips to follow: Think before you speak. Contact your location’s public affairs office first if you are asked to do a media interview and want to do it. If you are approached on the street by a reporter, you will be quoted in the newspaper or appear on the 10 p.m. newscast answering questions that may prove embarrassing. Reporters may also ask for interviews “on line.”
Don’t appear to be the Air Force’s spokesperson; make it clear you are giving your personal opinion during an interview. Don’t try to address Air Force policy issues without first consulting public affairs.
And remember, your right of free speech also means you can refuse to speak. Politely tell the media no, or to contact public affairs. If you are interviewed off duty, make sure you project the image you and your commander want to see as representative of the Air Force.
If in doubt, call Joint Base San Antonio-Fort Sam Houston public affairs office at 221-1099. For JBSA-Lackland, call 671-2908 and for JBSA-Randolph, call 652-4410.

Installation management career program seeks first interns
Applications for interns in the Army installation management career program are being accepted. Selectees will be part of the inaugural cohort of future installation management professionals.  Interns will collectively participate in a 24-month training and development program. With an initial assignment at the U.S. Army Installation Management Command headquarters on Joint Base San Antonio-Fort Sam Houston, selectees must sign a mobility agreement.  The entry grade is GS-07, with potential growth to the GS-11 level at full performance. Go to and under “keyword search” type “installation management specialist” and/or “Fort Sam Houston.” For more information, call 466-0467 or 466-0475.

Domestic Abuse Victim Advocate
The Domestic Abuse Victim Advocate program provides crisis intervention and support services to domestic abuse victims, 24 hours a day, 7 days a week. Call the hotline at 210-367-1213 for assistance.

AFOSI Mobile App
Suspicious or illegal activity can now be anonymously reported directly to the Air Force Office of Special Investigations using a mobile phone application or by texting ‘AFOSI’ and the tip to 274637 (CRIMES) in an SMS text message. Of special concern to Air Force officials are violent crimes against Air Force members, sexual assaults, and drug use. Once downloaded, a video describes the app’s features to emphasize its secure use and value to the Air Force and other community law enforcement agencies.
Individuals can find the app in both the Android and Apple store as “TipSubmit Mobile.” The direct link to the anonymous Internet tip line is

Claims Office Self-Service Kiosk
The Joint Base San Antonio-Fort Sam Houston Claims Office has installed a self-service kiosk at its location in Building 153 on Wilson Way. The desktop terminal is for any service member, Army civilian or family member needing assistance in submitting their claim online via the Defense Property System website. For more information, call 221-2161/1973 between 8 a.m. and 4 p.m. weekdays.

 Bicycle Helmets Required
Anyone who rides a bicycle, tricycle, motor drive bicycle or operates non-motorized transportation such as skateboards, kick-scooters and roller skates on an Air Force installation are required by Air Force Instruction 91-207 to wear a properly fastened and approved bicycle helmet. During hours of darkness, riders are required to wear a retro-reflective vest, jacket or outer garment containing retro-reflective material. In addition, bicycles should be equipped with a white front light (not a reflector) visible for 500 feet and red rear reflector or light visible from the rear of the bicycle from a distance of 300 feet.    

Wounded Soldier and Family Hotline
The Army chief of staff and the acting secretary of the Army established the Wounded Soldier and Family Hotline to assist Soldiers and their families a place to share their concerns on the quality of care they received. This organization also provides Army senior leadership with a valuable tool to determine if appropriate resources are devoted to solving medical-related issues in timely and comprehensive fashion. 
The hotline is available 24/7, call 1-800-984-8523, DSN: 421-3700 or email

U.S. Air Force Office of Special Investigations Tip Line
Report crime or suspicious active to the anonymous tip line by text message, online or download the Smart Phone app. Text AFOSI and your tip to 274637 (CRIMES) or online visit or

Priority of Enrollment and Plan for Meeting Additional Child Care Needs
Sponsor/Patron must complete the DD Form 2606, Request for Child Care, if child care services are not immediately available. Children will be placed according to the current Family Member Program Priority Enrollment Policy in this order, wounded warriors, single active duty or dual military personnel assigned to JBSA, active duty military or DOD civilians assigned to JBSA, Reservists on active duty and then contractors. JBSA Fort Sam Houston Child, Youth & School Services will notify families immediately when slots become available. Call 221-4871.

Change with Processing DFAS PCS Travel Order Vouchers
Are you a civilian employee relocating? The DFAS-Columbus office no longer processes civilian PCS vouchers. This function will now be done by DFAS-Rome. For additional details, visit the Fort Sam Houston CPAC website at or the DFAS website at

Reporting procedures for the Joint Base San Antonio Family Advocacy Program CareLine have been streamlined to ensure the easiest access and assistance to those in need of services related to the prevention of family maltreatment in our community. To report incidents of spouse or child abuse and to coordinate an emergency response for victims of domestic violence, call 292-5967. This line is monitored 24 hours per day, 7 days a week.

Customer Care Center at CPAC
People looking for job information can visit the new customer care center at the Civilian Personnel Advisory Center, Building 144, 2438 Stanley Road. Army civilian employees can also receive assistance with resetting passwords for the Electronic Benefits Information System or completing employee beneficiary forms. For more information, call 221-1425.

Civilian Record Brief snapshot of personnel data
The Civilian Record Brief is a one-page snapshot of an employees’ official personnel data.  To access your CRB, click on the Army Civilian Personnel On-Line Portal page at For more information and to view a sample CRB along with the CRB Quick Guide, visit the Fort Sam Houston Civilian Personnel Advisory Center website at

Personalized Retirement Estimates Available
Current Army-serviced employees who are eligible for a voluntary/optional retirement within the next five years can now request a retirement estimate electronically through the Employee Benefits Information System (EBIS). To request an estimate, log into EBIS through the Army Benefits Center-Civilian (ABC-C) website at and click on the "How Do I...?” button. 

Education and Training Office
The 502nd Force Support Squadron Education and Training Office offers a variety of military testing, including Professional Military Education, Career Development Courses and Defense Language Proficiency testing. PME Testing is conducted on Tuesdays, CDC on Wednesdays, and DLPT on Thursdays. Education and Training also offers Armed Forces aptitude testing such as the Armed Forces Classification Test and Armed Forces Officer Qualification Test. Tests are scheduled on an as-needed basis. To schedule military testing at JBSA-Fort Sam Houston, call 221-0852.

Army Benefits Center-Civilian’s  Newest Benefits Tool: eRetirement
Retirement is an important milestone in an employee’s life. The Army Benefits Center-Civilian offers the new eRetirement web application, located in the Employee Benefits Information System, which allows an employee to easily fill out a retirement application. Army-serviced employees, within one year of retirement, can fill out an application on the ABC-C secure website at with a Common Access Card and then selecting the EBIS icon or web link. Next, employees enter their Social Security Number and Personal Identification Number. Click on the eRetirement button and complete all the forms listed. Once finished, print each form individually, review closely and sign any applicable forms. Finally, send the application to the ABC-C at 301 Marshall Avenue, Fort Riley, KS, 66442. ABC-C reviews the application closely and sends a letter stating the application has been received. For more information on eRetirement, contact a benefits counselor at 1-877-276-9287 between 6 a.m. to 6 p.m.


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