Last Date Updated: September 25, 2014


National Hispanic  Heritage Month Observance
The Joint Base San Antonio-Fort Sam Houston National Hispanic Heritage Month observance is scheduled for 11 a.m. to noon Oct. 1 at the Military & Family Readiness Center, building 2797, 3060 Stanley Road. Guest speaker is Richard Perez, president and chief executive officer of the Greater San Antonio Chamber of Commerce. This year’s observance is hosted by the Southern Regional Medical Command, begins Monday and runs through Oct. 15 with the theme of “Hispanics: A legacy of history, a present of action and a future of success.”

Partial Closure of Scott Road  from Schofield to Worth
A contract has been awarded to rebuild Scott Road from Taylor Road to Worth Road. While every effort will be made to minimize impact on drivers, some inconvenience is unavoidable. The multi-phase project’s first phase, from Taylor to Schofield is complete. The next phase will rebuild Scott from Schofield to Worth. The road will close to vehicular traffic beginning Thursday until Oct. 25. To provide access to the UPS Store, Enterprise Rental Car, cleaners and to the Rocco Dining Facility, Scott Road will not be completely closed. The work will be done one lane at a time to allow full-time one-way traffic to the north. Southbound traffic will be detoured along Stanley Road. Traffic control and notification signs will identify the detour route and motorists should follow the signs posted for the detour route. A route to the UPS Store, Enterprise Rental and the cleaners will be provided from Stanley Road through the old San Antonio Credit Union parking lot to the closed section of Harney Road.

Walters Street, Wilson Way Periodic Closures
With construction continuing at the Walters Street Entry Control Point, the intersection of Walters Street and Wilson Way will be closed periodically through Oct. 7. The closures will occur between 8 p.m. and 5 a.m. Monday through Friday. The Walters Street ECP will remain open throughout this time and detour signs will be posted.

Demonstration of the New Employee-Manager Portal
As a part of the Defense Civilian Personnel Advisory Service marketing strategy for the new Employee-Manager Portal, Defense Connect Online will host a demonstration at 7 a.m. and noon every Friday through March 30. To connect to the DCO, visit The sessions last about 15 minutes and participants must have headphones or speakers connected to their computer to hear the presentation. There will be no telephone dial-in for the presentation. The demonstration will focus on the presentation of employee and manager information and functionality. For more information, call 221-2526

Volunteers Needed As Patients For Medical Readiness Training
The 937th Training Support Squadron’s Medical Readiness Training Center at Joint Base San Antonio-Camp Bullis needs volunteers to serve as patients for medical readiness training. Patients are needed from 10 a.m. to 3 p.m. Wednesdays and 8 a.m. to 3 p.m. Thursdays from Sept. 24-25. Volunteers can assist for one hour or an entire day. Volunteers will be moulaged to have fake injuries, such as gunshot wounds, stab wounds, etc. Volunteers can be in civilian or military clothing, although it is preferable to wear old civilian clothing as the materials used for simulated injuries may stain. Call 808-3406 or 808-3410. 

Self-Help Service Unavailable at JBSA-FSH Visual Information
Joint Base San Antonio-Fort Sam Houston Visual Information no longer offers self-help services. For a list of services provided, visit or call 221-5453.

Army Substance Abuse Program
The Army Substance Abuse Program is located at 1835 Army Blvd., building 2007, and serves all branches of the military, including active duty service members, trainees, Reserves on active duty and those in the Warrior Transition Battalion. The program office is open 7:30 a.m. to 4 p.m. Mondays, Tuesdays, Wednesdays and Fridays. For more information, call 295-4094.

WHASC e-Health Guide Available Online
The Wilford Hall Ambulatory Surgical Center e-Health Guide is now available online at The new guide for military beneficiaries is the source for information on a variety of military health care services and online resources, which include TRICARE, MiCare and RelayHealth programs. The guide includes instructions on how to enroll in several health care programs and a telephone directory for frequently called numbers.

Straight Talk Line
For current, automated information during a natural disaster, crisis or emergency, call the local Straight Talk Line at 466-4630 for Joint Base San Antonio-Fort Sam Houston, 671-6397 at JBSA-Lackland or 652-7469 at JBSA-Randolph.

Commander’s Action Line
The Commander’s Action Line exists to address issues that have not been resolved through the chain of command or an appropriate agency and also give feedback and recognize outstanding people and units. Give a point of contact name and telephone number or email address. To submit an Action Line comment, email the JBSA-Fort Sam Houston public affairs office at; JBSA-Lackland at and at JBSA-Randolph at

Army Medical Officer Programs Briefings
The Inter-Service Physician Assistant and Army Nurse Corps Commission Program and other medical commissioning program qualifications and application procedures will be briefed from 9:30-11:30 a.m. Jan. 7 in the auditorium of the Warfighter and Family Readiness Center, building 2797. For more information, visit or

Warning about OxyElite Pro
The Department of Defense is advising all service members and their families to follow Centers for Disease Control and Prevention and Food and Drug Administration guidance to stop using any dietary  supplement labeled OxyElite Pro. The DOD is participating in an  investigation with the CDC, FDA, and Hawaii Department of Health on the  acute hepatitis and liver failure of individuals who may have taken  OxyElite Pro. As a precaution, the DOD has ordered the removal of all OxyElite Pro products from bases. Service members and their families who believe they have been harmed by the use of this product should contact their health care provider. Health care  providers are asked to report any adverse events related to the use of OxyElite Pro to the FDA MedWatch Safety Information and Adverse Reporting Program at

Couples PTSD Research Study
Strong Star is conducting a research study the help couples overcome post-traumatic stress disorder. Participation in the study may help reduce symptoms of PTSD, help couples cope with life’s stressors and re-engage with work and personal relationships. Call 562-6742 or visit for more information.

Green to Gold Program Briefing
The 5th Brigade Army ROTC conducts a Green to Gold Program brief 2 p.m. the second Monday of each month excluding training/federal holidays at the Post Education Center, building 2248, room 207C. The purpose of the brief is to educate active duty Soldiers on the benefits, options, and qualifications of the Army Green to Gold Program. Call the UTSA recruiting officer at 458-5607 St. Mary’s University recruiting officer at 436-3415 or the 5th Brigade at 295-2005 or 295-0429.

Army Substance Abuse Program
The Army Substance Abuse Program is located at 1835 Army Blvd., Building 2007 and serves all branches of the military, including active duty service members, trainees, Reserves on active duty and those in the Warrior Transition Battalion. The program office is open 7:30 a.m.-4 p.m. Mondays, Tuesdays, Wednesdays and Fridays. For more information, call 295-4094.

Dealing With The Media
If a news reporter approached you to comment on a matter related to the Air Force or your job, would you know what to do? Here are some tips to follow: Think before you speak. Contact your location’s public affairs office first if you are asked to do a media interview and want to do it. If you are approached on the street by a reporter, you will be quoted in the newspaper or appear on the 10 p.m. newscast answering questions that may prove embarrassing. Reporters may also ask for interviews “on line.”
Don’t appear to be the Air Force’s spokesperson; make it clear you are giving your personal opinion during an interview. Don’t try to address Air Force policy issues without first consulting public affairs.
And remember, your right of free speech also means you can refuse to speak. Politely tell the media no, or to contact public affairs. If you are interviewed off duty, make sure you project the image you and your commander want to see as representative of the Air Force.
If in doubt, call Joint Base San Antonio-Fort Sam Houston public affairs office at 221-1099. For JBSA-Lackland, call 671-2908 and for JBSA-Randolph, call 652-4410.

New Bus Stop
The 502nd Logistics Readiness Squadron begun service to a new stop for JBSA-Fort Sam Houston’s base shuttle. The stop will be located directly in front of Building 2000 and is intended to service customers of Building 2007 and the Army Support Activity area. Current shuttle stops are unaffected by this change and shuttle operating hours remain 6:30 a.m. to 5 p.m. weekdays, including holidays. For more information, call 221-9635 or 221-1676.

Installation management career program seeks first interns
Applications for interns in the Army installation management career program are being accepted. Selectees will be part of the inaugural cohort of future installation management professionals.  Interns will collectively participate in a 24-month training and development program. With an initial assignment at the U.S. Army Installation Management Command headquarters on Joint Base San Antonio-Fort Sam Houston, selectees must sign a mobility agreement.  The entry grade is GS-07, with potential growth to the GS-11 level at full performance. Go to and under “keyword search” type “installation management specialist” and/or “Fort Sam Houston.” For more information, call 466-0467 or 466-0475.

Domestic Abuse Victim Advocate
The Domestic Abuse Victim Advocate program provides crisis intervention and support services to domestic abuse victims, 24 hours a day, 7 days a week. Call the hotline at 210-367-1213 for assistance.

AFOSI Mobile App
Suspicious or illegal activity can now be anonymously reported directly to the Air Force Office of Special Investigations using a mobile phone application or by texting ‘AFOSI’ and the tip to 274637 (CRIMES) in an SMS text message. Of special concern to Air Force officials are violent crimes against Air Force members, sexual assaults, and drug use. Once downloaded, a video describes the app’s features to emphasize its secure use and value to the Air Force and other community law enforcement agencies.
Individuals can find the app in both the Android and Apple store as “TipSubmit Mobile.” The direct link to the anonymous Internet tip line is

Claims Office Self-Service Kiosk
The Joint Base San Antonio-Fort Sam Houston Claims Office has installed a self-service kiosk at its location in Building 153 on Wilson Way. The desktop terminal is for any service member, Army civilian or family member needing assistance in submitting their claim online via the Defense Property System website. For more information, call 221-2161/1973 between 8 a.m. and 4 p.m. weekdays.

Military Clothing Sales Offers Free Alterations For Wounded Warriors
The Army and Air Force Exchange Service offers free alterations and modifications for severely wounded, ill and injured Soldiers at all 79 Army Military Clothing stores around the world. This Army-led initiative ensures all wounded Soldiers receive free alterations and modifications on all issued uniforms in accordance with the Wounded Warrior Clothing Support Program, to include the Army Service, Combat and Improved Physical Fitness uniforms as well as undergarments. Eligible Soldiers must present an approved Army Form 3078 along with the prescribed modifications by their physical or occupational therapist to receive free services.

Late patient bills transferred to U.S.  Treasury for collection
As of Jan. 30, at the direction of the U.S. Army Medical Command Chief of Staff, patient medical bills less than $100,000 and more than 90 days past due will be transferred to the U.S. Treasury Department for collection. To avoid bills being transferred to the U.S. Treasury, patients with a balance due should contact the San Antonio Military Medical Center Uniform Business Office at 916-8562 to make payment arrangements. Patients unable to pay the balance in full may request a repayment schedule of not less than $50 per month, and not longer than 36 months. Payments may be made by check, money order, cash or credit card. Once overdue medical bills are transferred, the hospital will no longer be able to accept payments or negotiate a repayment plan. The patient will be required to contact the U.S. Treasury Department’s FedDebt Division at (888) 826-3127 to settle their debt with the U.S. Government. In addition, the U.S. Treasury Department will apply fees, penalties and interest to debt transferred for collection.

 Bicycle Helmets Required
Anyone who rides a bicycle, tricycle, motor drive bicycle or operates non-motorized transportation such as skateboards, kick-scooters and roller skates on an Air Force installation are required by Air Force Instruction 91-207 to wear a properly fastened and approved bicycle helmet. During hours of darkness, riders are required to wear a retro-reflective vest, jacket or outer garment containing retro-reflective material. In addition, bicycles should be equipped with a white front light (not a reflector) visible for 500 feet and red rear reflector or light visible from the rear of the bicycle from a distance of 300 feet.    

Wounded Soldier and Family Hotline
The Army chief of staff and the acting secretary of the Army established the Wounded Soldier and Family Hotline to assist Soldiers and their families a place to share their concerns on the quality of care they received. This organization also provides Army senior leadership with a valuable tool to determine if appropriate resources are devoted to solving medical-related issues in timely and comprehensive fashion. 
The hotline is available 24/7, call 1-800-984-8523, DSN: 421-3700 or email

U.S. Air Force Office of Special Investigations Tip Line
Report crime or suspicious active to the anonymous tip line by text message, online or download the Smart Phone app. Text AFOSI and your tip to 274637 (CRIMES) or online visit or

Waiting List Policy and Termination of Enrolled Children of Unemployed Spouses
Sponsor/Patron must complete the DD Form 2606, Request for Child Care, if child care services are not immediately available. Children will be placed according to the current Family Member Program Priority Enrollment Policy. JBSA Fort Sam Houston Child, Youth & School Services will notify families immediately when slots become available. Call 221-4871.

Priority of Enrollment and Plan for Meeting Additional Child Care Needs
Sponsor/Patron must complete the DD Form 2606, Request for Child Care, if child care services are not immediately available. Children will be placed according to the current Family Member Program Priority Enrollment Policy in this order, wounded warriors, single active duty or dual military personnel assigned to JBSA, active duty military or DOD civilians assigned to JBSA, Reservists on active duty and then contractors. JBSA Fort Sam Houston Child, Youth & School Services will notify families immediately when slots become available. Call 221-4871.

Change with Processing DFAS PCS Travel Order Vouchers
Are you a civilian employee relocating? The DFAS-Columbus office no longer processes civilian PCS vouchers. This function will now be done by DFAS-Rome. For additional details, visit the Fort Sam Houston CPAC website at or the DFAS website at

Reporting procedures for the Joint Base San Antonio Family Advocacy Program CareLine have been streamlined to ensure the easiest access and assistance to those in need of services related to the prevention of family maltreatment in our community. To report incidents of spouse or child abuse and to coordinate an emergency response for victims of domestic violence, call 292-5967. This line is monitored 24 hours per day, 7 days a week.

Customer Care Center at CPAC
People looking for job information can visit the new customer care center at the Civilian Personnel Advisory Center, Building 144, 2438 Stanley Road. Army civilian employees can also receive assistance with resetting passwords for the Electronic Benefits Information System or completing employee beneficiary forms. For more information, call 221-1425.

Civilian Record Brief snapshot of personnel data
The Civilian Record Brief is a one-page snapshot of an employees’ official personnel data.  To access your CRB, click on the Army Civilian Personnel On-Line Portal page at For more information and to view a sample CRB along with the CRB Quick Guide, visit the Fort Sam Houston Civilian Personnel Advisory Center website at

Personalized Retirement Estimates Available
Current Army-serviced employees who are eligible for a voluntary/optional retirement within the next five years can now request a retirement estimate electronically through the Employee Benefits Information System (EBIS). To request an estimate, log into EBIS through the Army Benefits Center-Civilian (ABC-C) website at and click on the "How Do I...?” button. 

Education and Training Office
The 502nd Force Support Squadron Education and Training Office offers a variety of military testing, including Professional Military Education, Career Development Courses and Defense Language Proficiency testing. PME Testing is conducted on Tuesdays, CDC on Wednesdays, and DLPT on Thursdays. Education and Training also offers Armed Forces aptitude testing such as the Armed Forces Classification Test and Armed Forces Officer Qualification Test. Tests are scheduled on an as-needed basis. To schedule military testing at JBSA-Fort Sam Houston, call 221-0852.

Army Benefits Center-Civilian’s  Newest Benefits Tool: eRetirement
Retirement is an important milestone in an employee’s life. The Army Benefits Center-Civilian offers the new eRetirement web application, located in the Employee Benefits Information System, which allows an employee to easily fill out a retirement application. Army-serviced employees, within one year of retirement, can fill out an application on the ABC-C secure website at with a Common Access Card and then selecting the EBIS icon or web link. Next, employees enter their Social Security Number and Personal Identification Number. Click on the eRetirement button and complete all the forms listed. Once finished, print each form individually, review closely and sign any applicable forms. Finally, send the application to the ABC-C at 301 Marshall Avenue, Fort Riley, KS, 66442. ABC-C reviews the application closely and sends a letter stating the application has been received. For more information on eRetirement, contact a benefits counselor at 1-877-276-9287 between 6 a.m. to 6 p.m.

Commander’s Action Line
The Action Line is your avenue for addressing issues you’ve been unable to resolve through your chain of command or an appropriate agency.  It also allows you to give feedback and recognize outstanding people and units. Leave your name and telephone number or email address so officials can obtain more information to help resolve the issue. To submit an Action Line comment, email your local public affairs office at JBSA-Fort Sam Houston,; at JBSA-Lackland,; and at JBSA-Randolph,

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