TRICARE WEBSITE

TRICARE
HELP E-MAIL SERVICE (THEMS)
 

Dear TRICARE Beneficiary:

Due to circumstances beyond our control, the TRICARE Help E-mail Service (THEMS) is no longer operational effect 31 Dec 06.

We know that your issues and concerns are important and we would like to share other means of seeking assistance to help you resolve your concerns/issues.   There are many official TRICARE resources via E-mail services and toll free numbers where beneficiaries can obtain TRICARE benefit information and assistance.  We know how important your TRICARE inquiries are and encourage you to seek assistance via these many resources. 

  

You may submit your TRICARE questions and concerns via E-mail to TRICARE Management Activity (TMA) - QUESTIONS@tma.osd.mil or
http://www.tricare.osd.mil/questions_tma/default.aspx

You may email your questions and concerns to the TRICARE Regional Office in your region via E-mail: 

TRO South: trosouthcs@tros.tma.osd.mil

TRO West:  trow-southwest@trow.tma.osd.mil

TRO North:  tronorth@tma.osd.mil

For pictorial and up-to-date information regarding overseas as well as stateside:
TRICARE Website and to view a TRICARE Regional Map: www.tricare.osd.mil

TRICARE Regional Office Customer Service toll free numbers: 
TRO North -   1-866-307-9749 (Toll Free)
TRO South - 1-800-554-2397 (Toll Free)
TRO West -   1-800-558-1746 (Toll Free)

The single resource for TRICARE Beneficiaries to call is:
1-888-DoD-CARE (1-888-363-2273)
This toll free number is a single resource for beneficiaries.  Customer Service Representatives can provide you TRICARE information and/or refer beneficiaries to partner call centers.   
Monday - Friday (except federal holidays), 8 a.m. to 8 p.m. Eastern time. 
24 hour access to an interactive voice response system

TRICARE Reserve Select:  http://www.tricare.osd.mil/reserve/reserveselect/index.cfm

 

Beneficiary Counseling and Assistance Coordinators (BCACs) and Debt Collection Assistance Officers (DCAOs) are located at each military treatment facility and they can respond to you via phone, e-mail, and written correspondence.  BCAC Directory: www.tricare.osd.mil/bcacdcao/

You may also contact the regional TRICARE Service Centers:

TRO North - Health Net Federal Services, Inc.
1-888-874-2273    www.healthnetfederalservices.com 

TRO West - TriWest Healthcare Alliance
1-888-TRIWEST (1-888-874-9378)  www.triwest.com

TRO South - Humana Military Healthcare Services, Inc.
1-800-444-5445   www.humana-military.com

TRICARE Overseas: http://www.tricare.osd.mil/overseas/

Pacific

1.888.777.8343

Latin America & Canada

1.888.777.8343

Puerto Rico & Virgin Islands

1.888.777.8343

Europe

1.888.777.8343

International SOS Call Center*

1.442.087.628.133

TRICARE Overseas Dental

1.888.622.2256

 

Beneficiaries have access to claim information On-Line:
North and South Regions:        PGBA   - www.Mytricare.com
West and Overseas Regions:   WPS     - www.Tricare4u.com
TRICARE For Life Claims:        WPS     - www.Tricare4u.com