Dear TRICARE Beneficiary:
Due to circumstances beyond our control, the TRICARE Help E-mail Service (THEMS) is no longer operational effect 31 Dec 06.
We know that your issues and concerns are important and we would like to share other means of seeking assistance to help you resolve your concerns/issues. There are many official TRICARE resources via E-mail services and toll free numbers where beneficiaries can obtain TRICARE benefit information and assistance. We know how important your TRICARE inquiries are and encourage you to seek assistance via these many resources.
You may submit your TRICARE questions and concerns via E-mail to TRICARE Management Activity (TMA) - QUESTIONS@tma.osd.mil or
You may email your questions and concerns to the TRICARE Regional Office in your region via E-mail:
TRO South: firstname.lastname@example.org
TRO West: email@example.com
TRO North: firstname.lastname@example.org
For pictorial and up-to-date information regarding overseas as well as stateside:
TRICARE Website and to view a TRICARE Regional Map: www.tricare.osd.mil
TRICARE Regional Office Customer Service toll free numbers:
TRO North - 1-866-307-9749 (Toll Free)
TRO South - 1-800-554-2397 (Toll Free)
TRO West - 1-800-558-1746 (Toll Free)
The single resource for TRICARE Beneficiaries to call is:
This toll free number is a single resource for beneficiaries. Customer Service Representatives can provide you TRICARE information and/or refer beneficiaries to partner call centers.
Monday - Friday (except federal holidays), 8 a.m. to 8 p.m. Eastern time.
24 hour access to an interactive voice response system
TRICARE Reserve Select: http://www.tricare.osd.mil/reserve/reserveselect/index.cfm
Beneficiary Counseling and Assistance Coordinators (BCACs) and Debt Collection Assistance Officers (DCAOs) are located at each military treatment facility and they can respond to you via phone, e-mail, and written correspondence. BCAC Directory: www.tricare.osd.mil/bcacdcao/
You may also contact the regional TRICARE Service Centers:
TRO North - Health Net Federal Services, Inc.
TRO West - TriWest Healthcare Alliance
1-888-TRIWEST (1-888-874-9378) www.triwest.com
TRO South - Humana Military Healthcare Services, Inc.
TRICARE Overseas: http://www.tricare.osd.mil/overseas/
Beneficiaries have access to claim information On-Line:
North and South Regions: PGBA - www.Mytricare.com
West and Overseas Regions: WPS - www.Tricare4u.com
TRICARE For Life Claims: WPS - www.Tricare4u.com