AESD: 1-866-335-ARMY (1-866-335-2769)
Generic Email: email@example.com
Click here to Submit a Work Order online.
The Army Enterprise Service Desk is the first line service provider for all Army Information Technology service requests, inquiries, or issues.
There are two methods to submit a service request to the AESD:
NEW REMEDY WEBSITE IS EFFECTIVE 13 MARCH 2017: https://www.usa.esms.army.mil/arsys/
When accessing the AESD website:
- You will be directed to the "Service Request Management" web page. At the top of the page you will be given the option to search the Knowledge Base.
- There are options to submit service requests for emailo/Blackberry, Computer Software, Password/Account/Access/Login, Hardware, and Telephone/Voice Mail/VTC.
- When submitting a TIER 1 service request, supply as much information as possible about your specific computer issue in the categories provided.
- Provide your desktop system information listed within the "AESDInfo.exe" icon and ensure you retain the Incident Identification Number for tracking purposes.
Network Enterprise Center - JBSA
2406 Gun Shed Rd, bldg 2265, First Floor
Fort Sam Houston, TX 78234
If you encounter a broken web link or have suggestions/comments regarding this website, please contact the Webmaster by email. All content posted on the website is managed through the Joint Base San Antonio Public Affairs Office.
If you have questions about the Joint Base San Antonio-Fort Sam Houston installation, please call the Public Affairs Office at 221-1151.
If you are trying to locate an individual, call the post locator at 221-1211.