Contact Us:

AESD: 1-866-335-ARMY (1-866-335-2769)
Generic Email: usarmy.jbsa.106-sig-bde.mbx.fsh-nec-helpdesk@mail.mil

Click here to Submit a Work Order online.

The Army Enterprise Service Desk is the first line service provider for all Army Information Technology service requests, inquiries, or issues.

There are two methods to submit a service request to the AESD:

NEW REMEDY WEBSITE IS EFFECTIVE 13 MARCH 2017: https://www.usa.esms.army.mil/arsys/


  • The first method is calling 1-866-335-ARMY (1-866-335-2769) and submitting a service request. Please ensure that you ask for an Incident Identification Number for tracking purposes.
  • The second method is by directly submitting an automated service request at the following link: https://www.usa.esms.army.mil/arsys/ Please note the following directions.

  • When accessing the AESD website:
    • You will be directed to the "Service Request Management" web page. At the top of the page you will be given the option to search the Knowledge Base.
    • There are options to submit service requests for emailo/Blackberry, Computer Software, Password/Account/Access/Login, Hardware, and Telephone/Voice Mail/VTC.
    • When submitting a TIER 1 service request, supply as much information as possible about your specific computer issue in the categories provided.
    • Provide your desktop system information listed within the "AESDInfo.exe" icon and ensure you retain the Incident Identification Number for tracking purposes.


    Mailing Address:
    Network Enterprise Center - JBSA
    2406 Gun Shed Rd, bldg 2265, First Floor
    Fort Sam Houston, TX 78234


    If you encounter a broken web link or have suggestions/comments regarding this website, please contact the Webmaster by email. All content posted on the website is managed through the Joint Base San Antonio Public Affairs Office.

    If you have questions about the Joint Base San Antonio-Fort Sam Houston installation, please call the Public Affairs Office at 221-1151.

    If you are trying to locate an individual, call the post locator at 221-1211.

    Mission

    Mission Statement:
    Defend the Network while providing transparent integration of IT systems, delivery of C4IM services, seamless network connectivity and cyber readiness in support of battle command for all Operating and Generating forces assigned to the Fort Sam Houston Area of Operations (AOR).

    Vision Statement:
    To be a first class customer-focused organization with a highly competent and disciplined workforce that enable Commanders/Directors and their staff through seamless network connectivity and IT service support to effectively plan, synchronize and train for current and future operations.

    Command Video

    Link to 7th Signal Command Video

    iSALUTE Link