Army Enterprise Service Desk (AESD)
The Army Enterprise Service Desk is the first line service provider for all Army Information Technology service requests, inquiries, or issues. There are two methods to submit a service request to the AESD.
The first method is calling 1-866-335-ARMY (1-866-335-2769) and having them submit a service request on your behalf.
Please ensure that you ask for an Incident Identification Number for tracking purposes.
The second method is by directly submitting an automated service request at the following link for NEC service requests:
Army Enterprise Service Requests can be made at the following link:
Please note the directions below. Both web sites require CAC authentication.
This is the ticketing system used for services provided by the NEC. Army Enterprise service requests are submitted using a separate ticketing system. See the card below for more information. You will be directed to the "Service Request Management" web page. At the top of the page you will be given the option to search the Knowledge Base. There are options to submit service requests for Email/Blackberry, Computer Software, Password/Account/Access/Login, Hardware, and Telephone/Voice Mail/VTC. When submitting a TIER 1 service request, supply as much information as possible about your specific computer issue in the categories provided. Provide your desktop system information listed within the "AESDInfo.exe" icon and ensure you retain the Incident Identification Number for tracking purposes.
This is the ticketing system used for Army Enterprise service requests. Once logged in, you can access the service catalog through the link at the top of the page. Army 365, Enterprise Email, EAMS-A, AMID, and DMUC requests are examples of Army Enterprise services that can be requested through this portal. Clicking on View Details on any of the cards will take you to the ticket submission page for the service request type you selected. Alternatively, you can select the "I Need Something" or "Something is Broken" cards on the portal home page and select from a list of business services when creating a new ticket.
You can also access an extensive knowledgebase with solutions to common issues. Army 365 questions can usually be answered through a knowledgebase search.
Network Enterprise Center - JBSA
2406 Gun Shed Rd, Bldg 2265, First Floor
Fort Sam Houston, TX 78234
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